Exchange Policy
At Krishnai Flutes, we take pride in crafting high-quality, handcrafted flutes that resonate with tradition and devotion. Your satisfaction is our top priority, and we strive to ensure that every instrument meets your expectations. However, if you need to exchange your purchase, we are here to help.
1. Eligibility for Exchanges
- You may exchange any flute purchased from Krishnai Flutes within 2 days of receipt.
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (receipt or order confirmation) is required for all exchanges.
Please note that exchanges must be initiated within 2 days of receiving the item; otherwise, exchanges will not be accepted.
2. Non-Exchangeable Items
- Customized flutes or special orders are non-exchangeable unless they arrive damaged or defective.
- Items that show signs of use, wear, or damage not caused by Krishnai Flutes are not eligible for exchange.
- Krishnai Flutes is not responsible for any damage that occurs during transportation.
3. How to Initiate an Exchange
- Contact our customer support at krishnaiflutes@gmail.com or call/WhatsApp +91 90823 50873 to initiate an exchange.
- Provide your order number, the reason for the exchange, and any supporting photos if the item is damaged or defective.
- Our team will guide you through the exchange process and provide instructions for shipping the item back to us.
4. Exchange Shipping
- Customers are responsible for shipping costs associated with the exchange unless the item was received defective or incorrect.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Exchanges
- If you wish to exchange an item for a different size, model, or type, please contact us to check the availability of the desired item.
- Exchanges are subject to the same eligibility criteria mentioned above.
6. Damaged or Defective Items
- If you receive an item that is damaged or defective, please notify us within 2 days of receipt. We will arrange for a replacement, including covering any shipping costs for the return.
7. Contact Us
If you have any questions about our exchange policy, please feel free to contact us at krishnaiflutes@gmail.com or call/WhatsApp +91 90823 50873.
Thank you for choosing Krishnai Flutes. We appreciate your trust and look forward to serving you.